Terms Of Use
Plata Real Estate - Data Protection Policy
Overview of Data Covered
At Plata Real Estate, we are committed to safeguarding all personal data we hold, whether currently in use or to be collected in the future. This policy applies to data across various groups, including:
- Plata Real Estate’s personnel, including senior management, staff, and agents,
- Our clients, contractors, suppliers,
- Third-party consultants, business partners, or associates who support us in conducting transactions.
What is Personal Data?
Personal data is any information that identifies, or could potentially identify, an individual (the “Data Subject”). This includes details like:
- Full name (individual or legal entity),
- Nationality,
- Date and place of birth,
- Correspondence address,
- Contact details – email and phone number,
- Identity information (such as passport, Emirates ID, or other national ID),
- Information about close family or associates.
How We Protect Your Personal Data
When we process personal data, we carry out a range of activities, such as collecting, recording, organizing, altering, and even deleting data when needed. This ensures compliance and enables us to deliver our services effectively.
Core Principles of Our Data Protection
At Plata Real Estate, we handle data with the utmost care, following principles that align with local and international data protection standards. Here’s how we do it:
1. Fair and Lawful Processing
We ensure that personal data is processed in a fair and legal way, safeguarding your rights at every step. Only necessary data required to complete a transaction is collected, and processing is always based on your lawful consent. Our Data Protection Officer oversees all data handling to ensure compliance and educates our team on careful data management.
2. Purpose Limitation
Any personal data we collect is only for specific, clearly defined purposes, which are communicated to you upfront. We do not use data for any purposes outside of what you’ve agreed upon.
3. Necessary Data Collection
We collect only the data that’s necessary and relevant for our business. Regular reviews are conducted to ensure that all data collected serves its intended purpose.
4. Accuracy and Timeliness
Keeping data accurate is essential to us. We quickly address any inaccuracies and ensure that outdated information is either updated or securely removed.
5. Transparency
We make it a priority to collect data directly from you, explaining the purpose and how it will be handled. Additionally, if data may be shared with third parties, we ensure you are informed of who they are and why your data is shared with them.
6. Data Retention and Deletion
Data is kept only as long as necessary for compliance and business requirements. When it’s no longer relevant, we securely delete or anonymize it. Where deletion is not possible, the data is archived and access is restricted.
7. Data Security
Ensuring the confidentiality and security of your personal data is at the heart of our data protection approach. We take robust measures to prevent unauthorized processing or accidental loss of data.
Your Rights and Data Requests
At Plata Real Estate, we want you to be informed and in control of your data. Here are your rights regarding any personal data we hold:
- Access to Data: You can request details about the data we hold on you, how it was collected, and its purpose.
- Data Correction or Deletion: If your data is inaccurate or incomplete, you have the right to request corrections or even deletion if it’s no longer needed for compliance.
- Restrict Processing: You may ask us to restrict how we use your data, especially if this serves to protect your interests.
- Access Denial and Explanation: If we are unable to fulfill a data request, we will provide a clear reason. You have the right to raise a complaint if you feel your rights are not respected.
For data requests, please contact our Data Protection Officer at legal@plata.realestate To ensure security, you may need to provide valid identification before we can process your request.
Sharing Your Data
We only share your data with internal team members or third-party partners when you have given consent, or as required for compliance purposes. Any third party that receives your data is bound by our strict Service Level Agreement, which limits data use to specific purposes. In certain cases, such as requests from regulatory authorities, we may be required to disclose your data without your consent, following authorization from our Data Protection Officer.
Data Retention
We retain personal data records, along with a log of how and why the data has been used, for a minimum of six years. This helps us meet regulatory and business requirements and ensure data remains relevant.
Handling Violations and Reporting
Plata Real Estate has zero tolerance for any breaches of this data protection policy. Any suspected non-compliance is promptly investigated, with actions ranging from suspension to termination of employment or business relationships, depending on the seriousness of the breach.
We encourage anyone, including our employees, clients, and partners, to report any concerns regarding non-compliance with our data protection practices. Please escalate any issues by emailing our Data Protection Officer at
legal@platarealestate.com
This version provides a friendly yet thorough approach to data protection at Plata Real Estate, ensuring clarity and confidence for all readers while maintaining legal integrity.
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Level 36, Suite 08, Burj Al Salam,
Sheraton Grand Hotel, Sheikh Zayed
Road, Dubai, UAE
- +971 54 345 7199
- sales@palata.ae
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